For anyone that knows me knows that I love Target. I don’t just love it, I am obsessed with that store. I seriously am in the store about 4-5 times a week scoping out deals, finding clearance & much more. I love that place – until today! Being a couponer for the past 6 yrs + I have witnessed a lot of stuff, and been treated unfair but today topped the line. Being a couponer you are usually always under the microscope where they assume you are doing something wrong right off the bat and are always quick to try to correct you. Now I have been doing this for a very long time, I am very well-educated on the policies, I know their rules. I know what I can and cannot do & I never push a limit. I stick to the rules, policies, limits. Some may want to know why I didn’t just walk away and not stand my ground. Being a new couponer you will run into problems like this – If you just walk away nothing will get resolved, you will be completely upset and want to give up. Being a couponer you have to stand your ground some time, of course with respect to show that you will not back down and you will not succumb to this bull.
I am warning you know this is going to be looooonnnngggggg……. I apologize now for anything that might be repeated or misspelled.
Before we get started I have no shame in using the team members real names – These are horrible customer service people who other couponers need to look out for and remember that nothing good will come out of the situation if they are dealing with them. Also know that it was 6pm – this Target was packed out. Every single person stared at me, I was completely embarrassed.
Lets start with how this went down. Today I was in Huntersville, NC getting my inspection done at Modern Nissan and I decided to hop on over to that Target and check it out. Occasionally they will have different clearance than us since its not a huge store and not many people coupon there. To my surprise I found a ton of deals. So many deals I got so excited and filled my buggy. Of course I was sticking to my limit, using no more than 4 ‘like’ coupons, and making sure all my coupons were being used correctly. I proceeded to check out after going over everything once more. The female cashier name Tyla started ringing up my items not really saying much. About half way through my order she looks up and ask me if I have any coupons. I of course say yes & she stops doing what she is doing and tells me that I cannot buy all these items because since I am using coupons I can only purchase 4 of the same item. Now mind you before she realized I had coupons she proceeded to scan all 6 tide I was buying not even blinking. But now all of a sudden since I have coupons I am only allowed to purchase 4 item. I said to her “I have been couponing for 6+ years and never heard such a thing, if that is a new policy I would love to see where its stated”. She told me that she didn’t know where is was stated she just knew that was the policy. I then asked for a manager so I could clarify some things because if that is a ‘new’ policy I would love to pass on to others, and would love to see it in writing to know that wasn’t something they decided to make up for couponers. The manager Mary comes over – now let me tell you about her. She is one rude rude rude lady. Every single time I am in that store she always comes to the register and over looks what I am doing, she has even taken over the cashier so that she can check me out. She has always treated me like a criminal. I knew the minute she walked over we were going to have trouble. The cashier asked “isn’t it only 4 like items per transaction since she is using coupons’. Mary looked at me and say “that is correct only 4 like items”. I then asked here where in the policy did it state that, that I wanted to see it because I never heard such a thing. She then told me that she doesn’t know where its stated but its the rules. The cashier Tyla then walks off and tries to find a paper where it states that such thing. She then comes back with a sign & a paper where Mary reads it and says well it doesn’t say it here. So she couldn’t find a single thing that stated this such policy. So I asked for a bigger manager something that might be knowledgeable and could help me out. That is when manager Jack comes over and I explain to him what is going on. Jack was very nice at first and understanding. He told me he wanted me to have a good experience, that he didn’t want me to have any trouble yadda yadda. But then he proceeded to tell me that, that is in fact their policy. I tried telling him that I was very upset that there so-called policy is never never never consistent. One day I will get a great cashier that doesn’t say a word, the next day its a horrible experience. Then its always some new policy, or new crap that they are trying to make up. He said he appreciated the feedback, but that right now he had to stick to this policy. At that point I said okay that’s fine, I only had maybe 4 items that needed to be put back. I told him I would call corporate and speak to them to find out if I am in the right or wrong. Jack and mary left and the cashier Tyra started to scan the rest of my items. When it came time to hand over my coupons out of know where this elder cashier next lane over turns off her light and comes over. She picks up my coupons that are on top of my wallet, throws her glasses on and says now lets read these coupons. I looked at her and said excuse me? I totally didn’t understand where she came from, and why she decided she could take my coupons off my wallet and start scrutinizing them. Like she just came over and took over. So here is where the bigger problem started….
They had these 6 load Tide on clearance for $2.08 – they were NOT trial. They are located in the laundry section right next to the bigger bottles. The trial size are the ones in the trial section that are in little bags and are only 1 load. I made sure of this, and made sure no where on them did they state trial. I picked up 6 of them, not clearing a shelf and was going to use the $3 off 3 target tide coupon + the $3 off 3 manufacture coupon making them $.08 each.
Well the elder cashier starts reading the Target tide coupon and states that she already knows it’s not going to work but scans it anyways. It says “coupon cannot be used” or whatever it usually says. She looks at me with such a nasty look and says “I told you it wouldn’t work, you bought the small tide you have to buy the large tide, this is trial and cannot be used”. At this point I am already upset because of everything previously, then more upset because she comes and takes over like she knows exactly what she is talking about. I then try to explain to her that this isn’t trial, I will be more than happy to take her to the trial size and show here. That the coupon does not state a size on it, and these are items that can be used with that coupon correctly. Evidently she cannot read because she tries telling me that I am trying to use 2 of these coupons on one item and get $6 off, and these items are only $2.08 so I cannot just do that. I tried 3 times to explain to her that I am using that coupon on 3 items, not just one they will not be free. Well she just has it in her mind that it’s not allowed, she keeps rudely interrupting me saying “Ma’am i know what I am doing, you cannot do this, you have the wrong size. At that point I am completely just about had it! I ask her to just call the manager back because she didn’t know what she was talking about, and evidently didn’t know the coupon policy at all. Mary arrives back and the elder cashier explains it to her, Mary says she is correct I cannot use it. The computer wont accept the coupon so she cannot use it. The elder lady then comes over and starts going through my cart, and getting items out of it. At that point I just want this lady gone, she is a cashier that hasn’t got a clue what is going on, cannot read, and is making stuff up. She is just making me more irritated, and upset. I politely ask her to please leave my cart alone I can get the items myself – Nasty she says “I’m getting some items for my manager”. Now listen I try, I try my hardest to be the nicest couponer out there. I never ever ever like confrontation. I always try to solve the problem as quick and easier as I can. But this time I was being treated like I was a criminal and I was not going to back down. I was going to prove me point, and prove that couponers do not need to be treated like this.
So meanwhile Mary is trying to explain to me that not matter if I am purchasing the correct items with the coupon if the computer says no that she cannot accept it. I am sorry but I have had this problem a lot especially with clearance items. Sometimes the coupons just don’t want to go through but the manager always comes over, verifies it and presses K1 and it goes right through. I even tried explaining that to Mary and she didn’t want no part in it, it was either her way or no way. So during this ordeal Jack comes over with a smile on his face like nothing is wrong. He says to me “now I am going to do this as nice as possible, please be respectful to my team members”. First off all I haven’t disrespected them, all I am trying to do is use my coupons correctly get my items and leave. I have not been at checkout for about 45min and I am just tried, and so upset. The elder lady jumps in and starts rattling off that I am trying to purchase trial tide and that my coupons are wrong yadda yadda. I just look at Jack and say I am trying to be as nice as possible – Your cashier has no clue what she is talking about, she doesn’t understand the wording on the coupons because she things I am trying to use 2 coupons for $3 off each on one item that there is no way. Jack ask if they tried to scan the coupon, and they did and it came up coupon cannot be accepted. He then told me if the computer says that he cannot do anything about it. He cannot push it through, he cannot do anything. Pretty much I cannot use the coupon, I cannot get my items and there was nothing he could do. At this point I am fuming upset because here the only manager doesn’t know the policy, his cashiers don’t know. I then tell him that I find it funny that every single time I come in here Mary always alway always has to watch over me , she takes over, etc. Even one day I bought a crib for a friend for there and I couldn’t fit it in my car so I asked if they could hold it for 10min while I went and got a bigger vehicle and she told me know I couldn’t because they couldn’t hold it. That’s a whole other ordeal. So with tears in my eyes from being so frustrated I looked at him and told him that I was very upset that they didn’t have a clue, I was very upset that this elder lady thought she could go through my things, and take my coupons off my wallet. I was just upset and vented my frustration on him. Then lo and behold here comes the little rent-a-cop security – who comes and stands by my side. He looked at my thinking I was going to go crazy I guess like I was going to do something who knows. I ended up tuning Jack out because I was just at loss for words at how they treated me, and how they didn’t care that I was doing something that wasn’t wrong at all. It wasn’t just the tide coupon, it was the chapstick coupon, it was the C9 coupon, it was the swiffer coupon. Every coupon I was trying to use was being used wrong, and they tried to find an error in every single thing. Jack ended up handing me 2 $3 coupons that were off my order for my troubles. Ha $6 off really? I have to go through all of this and you give me $6 off?!? I looked at him and laughed and said “will I be able to use these or will be be invalid, because I am sure you will find something wrong with them too”. He laughed and said “no, now have a nice night” and walked off. So here I was left with Mary and the elder lady. The thing is now is that I wanted those items. My Target didn’t have several of them, and I wanted those items. So Mary asked me what I wanted to do and I told her to void the entire transaction. She asked me if I wanted to just pay and not use my coupons – Ha! Ya like I want to pay $99 for items that I have coupons for that would be near free or cheap! Mean while I look over and the elder lady is going through my bags again! Mary ask her what she is doing and in a nasty tone she says “Well she said to void it all, and I am going to do just that”. I look over and say “Umm I think I am very capable of taking those items out of my bag, I do not need your help”.
Are you tired yet? Because I am tired of typing but hey it’s almost finished….
So I take my buggy from the elder lady and I start looking through my bags and getting the items I want, and putting the others up to give back. So I have her scan my items and I had over my coupons one-by-one and explain to her what I am using them on. Every one of those coupons goes through just fine. But here is the funny thing – 3 of my coupons were for chapstick that was clearance to $1.40 and I had a $1.50 peelie for and she let those coupons go right through giving me the overage. Right there is an inconsistency problem. Target doesn’t do overage, and if they are so stern on their policy why did she allow that to happen? Right there made me more upset!
Then get this – I check out and pay my total. Guess what she says to me? “Next time do not bring your photo copied coupons” Ummm excuse me did I just hear that right? Did she state my coupons were copies? I looked at her and said “How dare you say they are copies, I have been doing this for 6+ years and know that is highly against the law, and that is totally unacceptable”. I would never ever ever do that ever! How dare she tell me my coupons were copies! Ohh that just sent me over the edge!
I headed to my car – called corporate because I have them in my contact list and gave them an ear full. I think I was on the phone for an hour trying to explain to her everything that happened and I am sure I left outs some of it. I asked her what the policy was on the number of items and she told me that i was CORRECT! That if I had 4 $3/3 coupons that I could get 12 items. It didn’t matter – there was no limit like that! She did say that my call was being recorded and they were sending the tape to the corporate managers and it would be fixed. Now I am sure it will not be which is a sad thing. I have complain several times about this store and nothing has been done. I never get a sorry, or call back or anything. It’s always the same problem with this store. What they need to do is hire customer service people who know what they are talking about, and know how to handle customers when they are upset. Not ones that will go through your stuff, talk down to you, treat you like a criminal….
So there is my long story, I apologize. I am sure I left something out but I am still upset about it. I am still upset that couponers are sectioned out and treated like criminals like they are doing something horrible. I am tired of this happening to us especially those newbies that have to go through things like this. Those are the ones that will never pick up a coupon again. I was so embarrassed that everyone in that store had to see and hear it. I was embarrassed that people seen me cry and probably thought I was a crazy couponer when really I was just trying to stand by ground and prove that they were in the wrong which they were. So if you are ever in a situation like this, do not back down, do not let them treat you like criminals. Dont allow them to ruin your day, or your savings. If you are doing everything correctly like you should, nothing should be wrong. Stores get their money back for coupons + $.08 for each one. They arent loosing anything and sometimes they act like they are. So you couponers stay strong – maybe one say couponers will be welcomed everywhere <3
Now don’t get my wrong I will step foot in Target again – but not this one!
Ohh and for those of you asking – I did let them know who I was and where I have been featured. I let them know to expect a huge blog post about it too 🙂 Feel free to share this story to get the word out.